KHS Group

Remote Diagnostic Service

We want to keep your KHS system up and running at all times – without any hitches or disruptions.  This is why we have developed ReDiS.  ReDiS is a highly efficient method for the remote maintenance of your machines and systems. With the help of this system, we can offer direct advice to plant operators all over the world and support our service engineers at work on site.  
System fault analyses and problem correction can often be carried out via VPN (Virtual Private Network over the Internet) without the time and cost-intensive deployment of service engineers to the site.  Network connections enable qualified engineers at KHS' head office to access all connected KHS components.

The advantages of ReDiS are:

  • Fast and precise remote machine and system diagnosis
  • Secure program and data transmission
  • Access to all incorporated controllers and to Windows-based computers
  • Effortless software updates and changes in system parameters
  • Available in two versions: ReDiS Single for single machines and ReDiS Net for complete lines
  • Considerable reduction in service costs as there is no need for engineers on site
  • Shorter downtimes

Even if we're not physically on site, we can help you to solve system problems immediately. You can rely on our remote service for system availability at the highest level.

Use our contact finder in the upper right corner of this page to contact your regional service technicians!

Questions about our products and services?

Help with faults or questions on the topic of spare parts?

+49 231 569-10000 24/7 Service-HelpDesk

+49 231 569-10000 24/7 Service-HelpDesk

Your contact for the region United States

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In order to support you directly and purposefully, please simply select your individual contact person.

  • Sales

    Our sales colleagues will help you with any questions you may have about new machines, lines and systems in the medium and high performance range.

    Alcides Vieira
    KHS GmbH
    Phone +1 678 498 8601
    Mobile +1.262.527.7365

  • Service

    For any questions about spare parts, conversions, installation and other service products, please contact your local service experts.

    Dennis O'Dowd
    KHS GmbH
    Phone +1.941.359.4020
    Mobile +1.941.780.1621

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