Gruppe

Technical Support Specialist

KHS Gruppe  |  Waukesha | Service / Customer Supp. | Berufserfahrene

Du und KHS:
Zusammen sind wir Weltklasse

Your responsibilities

  • Respond to customer inquiries regarding technical issues, aftermarket parts, and rebuilds.
  • Diagnose and resolve technical problems by conducting detailed research on part numbers and system configurations.
  • Identify components for special kits and sub-assemblies to support customer needs.
  • Verify part pricing and availability in coordination with the Customer Support Supervisor or Manager.
  • Recommend and communicate updates for machine manuals to the Documentation team.
  • Enter new part numbers into the Finesse system as needed.
  • Determine warranty coverage for customer requests and advise accordingly.
  • Assist in identifying Engineering Change Requests and collaborate with Engineering or related teams.
  • Perform parts lookups and retrieve technical drawings to support purchasing and service.
  • Participate in the 24/7 on-call support rotation, providing technical assistance during non-business hours.

Your profile

  • Associate degree or equivalent from a two-year college or technical school.
  • Minimum of five years of experience in technical support, customer service, or parts sales for mechanical equipment—or an equivalent combination of education and experience.
  • Strong troubleshooting skills and ability to interpret technical documentation.
  • Excellent communication and customer service skills.

Benefits

  • Medical, Dental, and Vision insurance available after 30 days of employment.
  • Generous Educational Reimbursement program.
  • On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program.
  • Company-sponsored Life and Disability Insurance.
  • Paid Time Off and ten (10) paid holidays per year.
  • 401(k) with Company Match.
Jetzt bewerben

Ansprechpartner

Katie Williams
Human Resources

Warum KHS?

KHS ist ein global agierender Hersteller von Abfüll- und Verpackungsanlagen. Mit ca. 5.000 Mitarbeitern und KHS-Standorten in über 40 Ländern nehmen wir eine führende Stellung in der Branche ein. Dabei stehen Qualität, Kundenorientierung, Nachhaltigkeit und Zuverlässigkeit immer im Fokus – und das seit über 150 Jahren.

Um unseren Erfolg auch in Zukunft zu sichern, brauchen wir Weltklasse-Mitarbeiter – und wir bieten diesen auch viele Leistungen.