KHS Group
|
Waukesha | Service / Customer Supp. | Experienced professionals
YOU AND KHS:
TOGETHER WE’RE WORLD CLASS
Short description
KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?
Your responsibilities
Respond to customer inquiries regarding technical issues, aftermarket parts, and rebuilds.
Diagnose and resolve technical problems by conducting detailed research on part numbers and system configurations.
Identify components for special kits and sub-assemblies to support customer needs.
Verify part pricing and availability in coordination with the Customer Support Supervisor or Manager.
Recommend and communicate updates for machine manuals to the Documentation team.
Enter new part numbers into the Finesse system as needed.
Determine warranty coverage for customer requests and advise accordingly.
Assist in identifying Engineering Change Requests and collaborate with Engineering or related teams.
Perform parts lookups and retrieve technical drawings to support purchasing and service.
Participate in the 24/7 on-call support rotation, providing technical assistance during non-business hours.
Your profile
Associate degree or equivalent from a two-year college or technical school.
Minimum of five years of experience in technical support, customer service, or parts sales for mechanical equipment—or an equivalent combination of education and experience.
Strong troubleshooting skills and ability to interpret technical documentation.
Excellent communication and customer service skills.
Benefits
Medical, Dental, and Vision insurance available after 30 days of employment.
Generous Educational Reimbursement program.
On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program.
Company-sponsored Life and Disability Insurance.
Paid Time Off and ten (10) paid holidays per year.
401(k) with Company Match.
In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.
KHS is a global manufacturer of filling and packaging systems. With around 5,000 employees and
KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality,
customer orientation, sustainability
and reliability – and have done for over 150 years.
In order to ensure our success in the future, too, we need first-class employees – and we also
have plenty to offer them.
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