Group

Technical Support Specialist

KHS Group  |  Waukesha | Service / Customer Supp. | Experienced professionals

YOU AND KHS:
TOGETHER WE’RE WORLD CLASS

Your responsibilities

  • Respond to customer inquiries regarding technical issues, aftermarket parts, and rebuilds.
  • Diagnose and resolve technical problems by conducting detailed research on part numbers and system configurations.
  • Identify components for special kits and sub-assemblies to support customer needs.
  • Verify part pricing and availability in coordination with the Customer Support Supervisor or Manager.
  • Recommend and communicate updates for machine manuals to the Documentation team.
  • Enter new part numbers into the Finesse system as needed.
  • Determine warranty coverage for customer requests and advise accordingly.
  • Assist in identifying Engineering Change Requests and collaborate with Engineering or related teams.
  • Perform parts lookups and retrieve technical drawings to support purchasing and service.
  • Participate in the 24/7 on-call support rotation, providing technical assistance during non-business hours.

Your profile

  • Associate degree or equivalent from a two-year college or technical school.
  • Minimum of five years of experience in technical support, customer service, or parts sales for mechanical equipment—or an equivalent combination of education and experience.
  • Strong troubleshooting skills and ability to interpret technical documentation.
  • Excellent communication and customer service skills.

Benefits

  • Medical, Dental, and Vision insurance available after 30 days of employment.
  • Generous Educational Reimbursement program.
  • On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program.
  • Company-sponsored Life and Disability Insurance.
  • Paid Time Off and ten (10) paid holidays per year.
  • 401(k) with Company Match.
Apply now

Contact Person

Katie Williams
Human Resources

Why KHS?

KHS is a global manufacturer of filling and packaging systems. With around 5,000 employees and KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality, customer orientation, sustainability and reliability – and have done for over 150 years.

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.