Do you have high costs for spare parts and personnel in the maintenance of your filling and packaging system? Are consequential costs incurred as a result of unplanned machine downtime? Can you not realize your planned production capacities or do you regularly exceed your maintenance budget?
Efficient maintenance management from KHS. We offer you a customized service package whose freely selectable modules cater for your requirements and your budget. These modules provide the basis for all KHS service contracts.
- Our concept is part of an optimum total cost of ownership (TCO) and within your budget
- Unplanned system downtime and thus production loss are reduced
- The amount of consequential damage is reduced
- Machine availability is increased
- The machine retains its value
- Optimum budget planning and planning security thanks to fixed costs
- Lower spare and wear part costs
- Advance mutual planning of service assignments.
Please feel free to contact your service representative or send an email to firstname.lastname@example.org. Our KHS specialists would be happy to help!
What is a KHS service contract?
A KHS service contract covers various services (servicing, parts and other support) for the maintenance of KHS beverage filling systems. Contracts such as these can vary in content and have a typical term of between three and five years.
Which machines can I conclude a contract for?
You can make use of a service contract for all KHS machines. In our contracts we also cover third-party equipment within the KHS beverage filling systems as an option.
Can I conclude a KHS service contract anywhere in the world?
Yes. KHS is excellently represented worldwide by its subsidiaries. This allows us to also support our customers with service contracts all over the world.
To what extent is the service contract adapted to suit my machine park and my requirements?
We adjust each service contract together with the customer to suit their exact requirements. In this way we develop a special maintenance concept tailored to your machine park and your requirements. We provide you with support in all of the necessary areas of your operations.
I’m not clear about some of the terms related to a service contract. Who can help me here?
Our special service contract glossary defines and explains practically all of the terms relevant to this topic. If you are still unclear about anything, our local representatives are at your service. Alternatively, you can address your queries on KHS service contracts to Service-Contracts@khs.com at any time. Our experts would be pleased to help you.
Can I also enter into a service contract for older machines?
Yes. KHS also provides service contracts for older machines. In this case we inspect the machines on site before concluding the contract in order to be able to assess their current state. This allows us to make the right recommendations. A rough budget calculation for older machines can also be provided without inspection.
What contract options are there?
Our service contracts are available in a Basic, Advanced and Comfort version. Depending on the required version, the service contract then includes different maintenance and overhaul services. The modules in the individual versions can be adapted to your requirements (see figure above).
How flexible can I make a KHS service contract?
The various modules can be interchanged with one another, making our service contracts extremely flexible. This enables us to offer each and every customer the right contract for them.
My line performance is poor. Can a KHS service contract help me here?
Yes. The modules anchored in the service contract noticeably improve system performance. Our experts are on site regularly, allowing us to identify and remedy any problems. Optional proof of a long-term improvement in line performance can be provided by efficiency tests.
What are the benefits of a KHS service contract?
There are many advantages in having a KHS service contract. Firstly, your line performance is improved thanks to regular maintenance and the presence of KHS specialists on site. Secondly, unplanned machine downtime is avoided and consequential damage minimized. Thirdly, besides cutting costs a service contract also permits reliable budget planning thanks to predefined payments.
How long does KHS need to make an initial budget offer for a service contract and which information is needed?
For an initial budget offer we need all exact machine designations (with project and machine numbers) and other information on the type of contract you would like. Your local service representative will clarify all of the details with you. An initial, non-binding budget offer can usually be submitted within ten working days. This offer then includes all services and an initial guide price.
Who can I contact if I have any questions?
You can contact your local KHS representative at all times or alternatively send your questions to Service-Contracts@khs.com.
Which form of payment can I use for a KHS service contract?
A service contract is paid for in regular fixed payments. These can be made on a monthly or quarterly basis at the customer's request.
Who is my contact during the term of a contract?
Your regular local service representative is available to help you with any queries and coordinates all activities governed by the contract.
Can KHS give me a guarantee of efficiency for my systems?
Yes. Under a service contract KHS can give you a performance guarantee or confirmation of the mechanical efficiency following servicing by KHS.
Which obligations do I have as a beverage bottling company during the term of my service contract?
As a beverage bottler you are obliged to operate and maintain KHS lines and machines according to the operating manual.
Can a service contract also include consumable goods?
Yes. On request KHS consumables such as oil, grease and adhesive can be covered by the service contract. In this case KHS ensures a smooth supply of consumables suitable for the customer’s production capacity. All KHS consumables are specifically tailored to KHS machines and thus meet the highest standards of quality.
What is not part of a KHS service contract?
The provision of operating personnel, daily maintenance and conversions are not part of a KHS service contract. All possible components of a contract are given in Figure 1.