Service Key Account Manager

KHS Group | Nairobi | Service / Customer Supp. | Graduates

YOU AND KHS:
TOGETHER WE’RE WORLD CLASS

Short description

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

Your responsibilities

Be the client’s first point of contact for service-related enquiries, escalations and internal escalations for the KHS East Africa order management team
Business driver, acquire and increase after sales business and support in new machine business within the existing customer portfolio
Present service concepts, work out client-specific concepts in line with our service portfolio
Ensure services to be rendered by order management (quotes, invoices, delivery of spares and services, etc.) are done in a timely manner.
Visit and advise clients to address their needs; give support on conversions, upgrades, and technical issues
Implement sustainable maintenance approaches for existing customers.
Plan, execute and manage service-related projects such as overhauls and conversions
Offer, maintain and execute SLA’s
Ensure adherence to framework agreements and become the custodian thereof
Work with CRM system and maintain client database; prepare reports and analysis thereof.
Maintain and update IBA on SAP
Liaise with GKAM and HQ SKAM to create and implement strategies to strengthen customer relationships and grow the business sustainably.
Ensure required resources in terms of spares/labour, training are provided
Support the Projects Team on all project related matters including payments and claims.
Support Finance Team on collection of outstanding invoices

Your profile

Master’s Degree in Engineering/Business Studies
A minimum of 5 years’ experience in the beverage industry.
Good knowledge of KHS systems technology, SAP and MS Office
Excellent knowledge of spoken and written English. Knowledge of German and/or French would be an asset
Excellent negotiation skills
Highly flexible, assertive and goal-oriented
Able to work under pressure and be a team player
A targeted and independent work ethic
Willing to travel extensively within Africa

Benefits

Good work/life balance
Health Insurance
Enrolment in Company Pension Scheme
Excellent opportunities for personal development
Extensive variety of training courses
International work environment

Apply now

Contact Person

Karen Mathews
HR Manager

Why KHS?

KHS is a global manufacturer of filling and packaging systems. With around 5,000 employees and KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality, customer orientation, sustainability and reliability – and have done for over 150 years.

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.

Our entry-level job offers