Service Analyst & Business Intelligence - Thailand
KHS Group
|
Bangkok | Engineering | Experienced professionals
YOU AND KHS:
TOGETHER WE’RE WORLD CLASS
Short description
KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?
Your responsibilities
Build, maintain, and continuously improve the regional service KPI dashboard (Power BI / SAP / Excel) covering all countries and business components.
Prepare regular performance reporting packages (monthly business reviews, quarterly reviews, ad-hoc board input) for the region.
Conduct deep-dive analyses on spare parts sales, conversion pipeline, field service utilization, contract performance, and installed base.
Translate raw data from SAP, CRM, and planning tools into clear narratives and decision-ready charts.
Track and report progress on the regional transformation initiatives (hub relocation, KPI baselining, supplier rating improvement).
Support country-level performance reviews with prepared data packages and benchmarking views.
Maintain a structured analytics library / cockpit accessible to relevant stakeholders.
Identify data quality gaps and drive corrective actions with the data owners.
Provide ad-hoc analyses on commercial topics: pricing, customer profitability, segment trends, conversion attach rates.
Support preparation of management presentations and external customer reviews where data is required.
Your profile
Degree in Business Administration, Industrial Engineering, Data Analytics, Controlling, or comparable field.
Minimum 3-5 years of experience in business analytics, controlling, business intelligence, or service operations reporting.
Advanced Excel skills are mandatory; proficiency in Power BI is a strong advantage.
Working knowledge of SAP (SD / MM / FI modules) is highly preferred.
Strong analytical mindset with the ability to structure ambiguous topics and present them clearly.
High attention to detail and discretion in handling confidential management information.
Excellent written and spoken English; ability to communicate with senior stakeholders.
Proactive, self-starter mentality – comfortable working in a small, high-trust staff function.
Benefits
A unique seat at the table of regional service leadership and a steep learning curve on regional strategy and transformation topics.
Direct exposure to senior stakeholders and clear visibility on your work.
Opportunity to shape the analytics standards of the regional service organization from the ground up.
Modern toolset (Power BI, SAP, SharePoint, Notion).
Competitive package and structured development path.
KHS is a global manufacturer of filling and packaging systems. With around 5,000 employees and
KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality,
customer orientation, sustainability
and reliability – and have done for over 150 years.
In order to ensure our success in the future, too, we need first-class employees – and we also
have plenty to offer them.
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